At Krazy Design Labs, we strive to provide exceptional services to our clients. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines our guidelines regarding refunds for our web design, web application, and CRM/Portal services.
Refund Eligibility:
- Initial Consultation Fee: Any fees paid for an initial consultation are non-refundable, as they cover the time and resources expended during the consultation process.
- Deposits and Down Payments: Deposits or down payments made to initiate a project are non-refundable, as they secure the client's spot in our project queue and cover initial planning and preparation.
- Completed Services: Once services have been completed and delivered to the client's satisfaction, refunds will not be issued.
Refund Process:
- Refund Requests: Clients must submit a written request for a refund, stating the reason for the request and providing relevant documentation, if applicable.
- Evaluation: Each refund request will be evaluated on a case-by-case basis by our management team to determine eligibility.
- Approval: If a refund request is approved, the client will be notified, and the refund will be processed within a reasonable timeframe.
- Deductions: In some cases, certain deductions may apply to the refunded amount, such as transaction fees or expenses incurred by Krazy Design Labs.
Refund Eligibility:
- Force Majeure: Krazy Design Labs shall not be liable for any failure or delay in performing its obligations under this Refund Policy if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or government restrictions.
- Material Breach: If a client breaches the terms of the service agreement or fails to cooperate with Krazy Design Labs, no refund will be issued.
Refund Eligibility:
If you have any questions or concerns regarding our Refund Policy, please contact us at [inquiry@krazydesignlabs.com] or [+1 (760) 688-4491]. Our team is here to assist you and address any inquiries you may have.
By engaging with Krazy Design Labs' services, you acknowledge and agree to abide by the terms outlined in this Refund Policy. Thank you for choosing Krazy Design Labs for your web design and development needs.
